Bookings can be cancelled free of charge if 30 minutes or more in advance of the requested pick up time.
Bookings cancellations will incur a full fare penalty if:
- If we have already assigned a chauffeur to your trip and he is on his way; or
- If cancelled within 30 minutes of the requested pick-up time.
For airport bookings, this is one hour instead of 30 minutes.
Cancellation fees do not apply if your chauffeur is late by 5 or more minutes from the requested pick up time.